Enabling faster laboratory insights in a time of need

Organization:
Abbott Analytics (Digital Health Solutions)
AlinIQ Insight

Problem Statement

How might we help laboratory professionals improve their turn-around-times and get results to providers in a efficient and timely manner so that they can offer the best possible care to their patients.

Stage 1. Research & Insights

Our team initiated the project with a comprehensive usability audit of existing 20-year-old applications, employing heuristic evaluation, user and subject matter interviews to identify friction points and to prioritize features needed. This audit revealed significant areas for improvement and identified key components needed for the design system by conducting a gap analysis.

To build on these insights, our team participated in laboratory tours to see how a typical lab functions and conducted secondary research via laboratory employee training videos, user guides, competitive research to give us an overall impression of our target users experience and to paint a clear picture of what a day-in-the-life of a medical laboratory is like.

Stage 2. Design Strategy

Formulated a design strategy that prioritizes a simplified user flow, enhanced data visualization specific to the needs in a laboratory. Developed a detailed design and governance roadmap for the AlinIQ DHS design system, categorizing components and guidelines, to guide the design efforts effectively.

Mapped out detailed personas and a comprehensive service design template focusing on the needs in the laboratory so as to align wireframes and designs to user needs.

Stage 3. Prototype Development

• Wireframing: Undertook the design of core app and administration screens and user flows, addressing the audit's findings. Emphasized the creation of a more intuitive and goal-oriented user journey, reducing cognitive load and enhancing the overall user experience.

  
  

• High-Fidelity Prototyping: Leveraged Figma to construct detailed prototypes that brought the new design to life. These prototypes featured a refined aesthetic that aligns with the needs of the laboratory, showcasing the app's enhanced functionality and interactivity.

  
  

• User Interface Design: Revamped the DHS design system, incorporating Abbott branded colors and dynamic elements that motivate users to engage with their fitness goals actively. Worked with the marketing and brand teams to select specific typography and iconography, ensuring the interface is not only beautiful, adhering to business and brand guidelines, but also functional.